Return & Cancellation
1.1.1 Cancellation by Dial2Expert:
o There may be certain orders that Dial2Expert Merchant partners are unable to accept and service and these may need to be canceled. Some situations that may result in your order being canceled include, non-availability of the product or quantities ordered by you, no- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by Dial2Expert’s credit and fraud avoidance department or due to any major technical snag. Dial2Expert may also require additional verifications or information before accepting any order. Dial2Expert will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card/bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by you or Dial2Expert.
1.1.2 Cancellation by the customer:
o In case of requests for order cancellations, Dial2Expert reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Dial2Expert receives a cancellation notice and the order has not been processed/ approved by Dial2Expert, Dial2Expert shall cancel the order and refund the entire amount to you instantly. Dial2Expert will not be able to cancel orders that have already been partially or fully processed. Dial2Expert has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by Dial2Expert and accept Dial2Expert’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, a refund shall be made subject to the return process post-return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.
o Dial2Expert reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Dial2Expert as per certain criteria. Any Dial2Expert promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with any of the below-mentioned criteria, which includes but is not limited to:
o Products ordered are not for self-consumption but for commercial resale;
o Multiple orders placed for the same product at the same address;
o Bulk quantity of the same product ordered;
o Invalid address given in order details; or
o Any malpractice used to place the order.
Promo codes shall be subject to specific terms and conditions, from time to time, and Dial2Expert may disallow usage which breaches such terms and conditions.
1.2 Delivery of the Product:
• Your shipping address and pin code will be verified with the database of Dial2Expert for delivery serviceability before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/Merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Dial2Expert, in such cases, Dial2Expert will not be responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, Dial2Expert would endeavor to ship all products together. However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Courier Partner at the address given by the customer while making the purchase and Dial2Expert shall be not be held responsible in case the address shared was incorrect.
1.3 Return Policy
o In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
o Upon receiving your complaint, Dial2Expert shall verify the authenticity and the nature of the complaint. If Dial2Expert is convinced that the complaint is genuine, Dial2Expert will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Dial2Expert reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Dial2Expert in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Dial2Expert shall not in any manner be held liable for the same.
o In order to return any products sold through the Dial2Expert Platform, you are required to comply with the following conditions:
o For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on the website at the time of purchase;
o Please notify Dial2Expert of receipt of damaged/ defective products within 48-hours of delivery to you. If you are unable to do so within 48-hours, Dial2Expert /Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
o Dial2Expert will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Dial2Expert is unable to do so, Dial2Expert will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Dial2Expert
o Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;
o Dial2Expert offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize Dial2Expert to place the return shipping costs on your invoice;
o It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit;
o The returned products are subject to verification and checks by Dial2Expert in order to determine the legitimacy of the complaint/ return;
o In the event the return of a product is duly accepted by Dial2Expert, the value of such a product, as originally paid by you during acceptance of delivery of the product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. The refund will be processed based on the mode of payment and Dial2Expert will credit your refunds directly into the source of payment. Refunds will be subject to the following:
o Orders paid online will be refunded instantly through the Dial2Expert source of payment;
o For Cash on Delivery payments also the amount will be refunded into your Dial2Expert source of payment;
o A promo code, once used, shall not be refunded in case of cancellation of order either by you or Dial2Expert.
• By accepting the Marketplace Terms here and the T&Cs in general, you accept that Dial2Expert may send the alerts to the mobile phone number/ email address provided by you at the time of registering for the Dial2Expert Platform or to any such number/e-mail address replaced and informed by you subsequently.